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Terms & Conditions


To secure a date and scheduled makeup times  a 50% deposit is required. The deposit is non‐refundable and non‐transferable. In the event that the contracted Makeup Artist is unable to perform the services agreed upon due to an emergency, illness, or unexpected occurrence a trusted substitute Makeup Artist will be assigned and informed of the contracted and discussed arrangements. Remaining 50% is to be paid prior to the service day.



Luana Bickel will not perform or accept last minute services on the day of appointment. Please make sure that anyone who wants services has been allocated a time. The Artist needs to allow enough time per person to provide a quality service, Luana Bickel refuses to rush through those who have booked and paid to fit in those who haven’t.



Luana Bickel does not perform partial, “a little”, or “light” makeup or hair services for free. The artist or stylist is happy to provide any look desired for booked appointments. Even though a look may be “natural”, the cost of the service will remain the same regardless of style. Please do not ask for “just a little makeup” or “a few curls” if you have not booked and paid for an appointment.



Location of service for the day‐of‐event will be at the discretion of the client. A set‐up table/work area needs to be made available for the Makeup Artist at said location. Ample lighting, whether by means of natural light or by lamps, is necessary for services to be performed properly.



Early call times & Holiday Weekends:

Luana Bickel carries an early morning fee of $50 (books starting before 7:00am). There is $100 fee for Holiday or Holiday weekend appointments.


Assistant Fee

Assistants are booked for jobs with a large number of clients needing hair and makeup services or if the client has limited time to get ready (for on location parties). The charges for an additional fully qualified Makeup Artist or Hairstylist is $100 per hour of service. Junior assistances may also be available upon request, please contact Luana Bickel for more information.



A late fee of $25 will be charged for every 30 minutes of delay when a client is late for a scheduled time or if scheduled makeup exceeds allocated time due to client’s delays.


Travel Fees:

A travel fee of $1 per 1 kilometre will be charged for locations outside of a twenty (20) kilometre radius of Randwick. This is per service, not person.



The final balance is due on the day of the event as one payment when Makeup Artist arrives – no exceptions. The party(s) responsible for the entire balance of payment is the party(s) who has confirmed the booking.


Cancellation policy:

Cancellation must be made 14 days prior to your reserved date. Should you cancel any of the appointments in this agreement you will be responsible for the full amount of services agreed upon in this contract. Deposits are non-refundable and non-transferable.



All brushes and makeup products are kept sanitary. All products are sanitized between every makeup application. Any skin condition or allergies must be reported by the client to the makeup artist prior to application, if needed a sample test of makeup may be performed on the skin to rest reaction. The client agrees to indemnify and hold harmless Luana Bickel Makeup Artist, affiliates, officers, agents, employees, consultants, contractors or subcontractors from any claim of liability, losses, damages, or any expenses that may result of any claims, demands, costs or judgments, including but not limited to claims based on negligence against it, that may arise in connection to makeup and hair services. Therefore clients release Luana Bickel Makeup Artist of all claims of injury; seen or unseen that may occur as a result of service including Makeup Application and Hair Styling. Luana Bickel is not responsible or liable for photogenic images. Luana Bickel has permission from client to use photos for portfolio use, Social Media or other marketing materials. Luana Bickel is not responsible should any equipment, hair tools, etc. fail. A suitable alternative will be used if needed.

Luana Bickel has the right to replace your artist with another competent artist for your appointment in the event of illness, death in family, or as seen fit.